DPDP Compliance for E-Commerce

DPDP Compliance for E-Commerce

Millions of customers, millions of data points. Every order is a consent event.

Up to Rs 250 crore per violation
Maximum penalty
415 days left
Until May 2027 deadline
350M+
Online shoppers in India by 2027
The Challenge

Why E-Commerce Companies
Can’t Ignore DPDP

E-commerce platforms collect personal data at every step: browsing behaviour, purchase history, delivery addresses, payment details, and customer support interactions. With the DPDP Act, every data point needs a clear purpose, and every customer has the right to access, correct, or erase their data.

Top risk: High volume of data subjects means even a small percentage exercising rights creates operational strain
Data types you process
Customer profiles
Purchase & browsing history
Delivery addresses
Payment details
Reviews & ratings
Customer support transcripts
Key DPDP sections
Section 4 — ConsentSection 5 — NoticeSection 6 — Data Principal RightsSection 8 — Breach NotificationSection 16 — Cross-Border Transfer
Compliance Challenges

E-Commerce DPDP Challenges

1

Consent Across the Funnel

Tracking cookies, wishlists, purchase history, delivery, reviews, and retargeting — each touchpoint collects data for different purposes and needs separate consent.

2

Data Request Volume

With millions of customers, even 0.1% exercising data rights means thousands of access, correction, and erasure requests per month — each with a 7-day SLA.

3

Marketplace Seller Data

Marketplace models share customer data with sellers, logistics partners, and payment processors. Each relationship needs clear data processing terms.

How DPDP Comply Helps

Built for E-Commerce Compliance

Embeddable Consent Widget

Drop a single script tag on your storefront. Collect granular consent for analytics, marketing, personalisation, and third-party sharing.

Self-Service Data Request Portal

Let customers submit access, correction, and erasure requests through a branded portal. Automated SLA tracking keeps you compliant.

Vendor Data Flow Mapping

Map data shared with sellers, logistics, and payment partners. Track DPA status and ensure every vendor meets DPDP requirements.

415 days until the deadline

Start Your E-Commerce
DPDP Compliance Today

Take the free assessment to understand your compliance gaps, or sign up to start managing your DPDP obligations from day one.